Refund policy

This policy explains how cancellation and refunds work for theBizness.ai subscriptions. It is part of our Terms of service.

Cancel any time

You can cancel your subscription at any time from Billing in your dashboard (Manage billing). There is no cancellation fee and no minimum term.

• You keep access until the end of the period you paid for. A canceled subscription does not renew, and your access ends when the current billing period ends.
• Cancel before the free trial ends and you are not charged. The free trial lasts 7 days. Your card is charged when it ends unless you cancel first.

Refunds

We do not refund partial subscription periods. If you cancel in the middle of a month, you keep access until the period ends but are not refunded for the unused days.

We do refund:

• Duplicate charges. You were charged more than once for the same subscription period.
• Billing errors. You were charged an amount that does not match your plan, for example after a failed plan change.
• Where required by law. We follow the consumer protection rules that apply where you live.

How to ask for a refund

Email [email protected] within 30 days of the charge. Use the email address of your account and tell us which charge you mean and why. We will reply with a decision, and approved refunds go back to the original payment method through Stripe. Your bank can take several business days to show the refund.

Plan changes

You can upgrade at any time. A downgrade takes effect at the end of your current billing period, so there is nothing to refund when you change to a lower plan.

Deleting your account

Deleting your account from Settings cancels your subscription immediately and deletes your data. The unused part of the period is not refunded. If you only want to stop paying, cancel from Billing instead and keep access until the period ends. Payment and invoice records stay in Stripe for tax and accounting.

Failed payments

If a payment fails you keep full access for 7 days after it was due while Stripe retries it. If you want to stop the subscription instead, cancel it from Billing. A payment that never succeeded needs no refund.

Contact

Questions about a charge? Email [email protected].